Refund & Cancellation Policy

Last updated: October 17, 2026

I want every experience with Soul Level Therapy to feel supportive and clear, including the practical details. This policy explains how refunds, rescheduling and cancellations work.

1. Digital meditations and downloads

Because guided meditations and subconscious reprogramming audio are digital products delivered instantly, all sales are final once the file has been accessed or downloaded.

If you have a technical problem, for example a file won’t play or download, or you were charged twice, please email me within 14 days of purchase. I’ll fix the problem, send a new copy or issue a refund if it can’t be resolved.

2. Online sessions (including distant Reiki and MAP sessions)

• Rescheduling: you may reschedule free of charge with at least 24 hours’ notice.
• Cancellations with 48+ hours’ notice: full refund.
• Cancellations with less than 24 hours’ notice, or missed sessions: not refundable, as that time has been reserved for you.
• If I ever need to reschedule or cancel, you’ll be offered a new time or a full refund, whichever you prefer.

3. Soul Realignment readings and property energy clearing

These are deeply personal services. From the moment you book, I begin preparing for your reading or clearing, reserving dedicated time and energy for you and carrying out intuitive and energetic work on your behalf, much of which happens before results are shared. Because of this, all Soul Realignment and property energy clearing bookings are final and non-refundable.

I ask that you book when you feel ready to fully receive this work.

4. Results

Energy healing and meditation are personal experiences, and results vary. Refunds are not given based on outcomes, but please reach out to me if you have concerns. I’m always happy to talk them through with you.

5. How to request a refund or change

Email info@soulleveltherapy.com with your name and order number. Approved refunds are returned to your original payment method, usually within 5–10 business days.

6. Questions before you book

If you have any questions beforehand, please write to me first. I’m always happy to help you decide whether a service is the right fit. If an unexpected situation arises, contact me as early as possible and I’ll do my best to find a new time that works for you.

With gratitude,
Olivia